Support Ticket Process

What happens when you email support@dainamik.com.au ?

Here is the process that we follow to resolve your service ticket

  • Automatic Acknowledgment

    You get an automatic acknowledgment that your request has been received and logged.

  • New Service Ticket

    A new service ticket is generated with a ticket number that can be used to track your request via the Customer Portal.

  • Ticket Processing

    Once the ticket has been created we then process it to evaluate the best resource to handle the question or issue.

  • Email Response

    You will receive an email directly from a resource as they begin working your request, followed by a phone call to discuss.

  • Automatic Updates

    The system automatically updates you on the progress or status of the work according to the workflow rules we have set up.

Two Special Requests to You:

  • Ticket Related Responses

    If a ticket has been generated and you want to respond or update us about the same issue, please REPLY to the email notification you receive, rather than creating a new email. This allows the system to keep all related correspondence in the same ticket.

  • Ticket Un-Related Responses

    If you have to notify us of an un-related problem, please create a fresh email to Support@DaiNamik.com.au and do NOT reply to an existing case or ticket email.

About Our Process

Support Ticket Process

  • 1. Automatic Acknowledgement

    You get an automatic acknowledgment that your request has been received and logged.

  • 2. New Service Ticket Created

    A new service ticket is generated with a ticket number that can be used to track your request via the Customer Portal.

  • 3. Ticket processing

    Once the ticket has been created we then process it to evaluate the best resource to handle the question or issue.

  • 4. Email Response

    You will receive an email directly from a resource as they begin working your request, followed by a phone call to discuss.

  • 5. Automatic Updates

    The system automatically updates you on the progress or status of the work according to the workflow rules we have set up.

Direct Communication

  • 01

    This is where you can place additional information on key points related to this topic, keeping things shorter if possible.

  • 02

    This is where you can place additional information on key points related to this topic, keeping things shorter if possible.

  • 03

    This is where you can place additional information on key points related to this topic, keeping things shorter if possible.

  • 04

    This is where you can place additional information on key points related to this topic, keeping things shorter if possible.

Weekly Check-Ins

  • 01

    This is where you can place additional information on key points related to this topic, keeping things shorter if possible.

  • 02

    This is where you can place additional information on key points related to this topic, keeping things shorter if possible.

  • 03

    This is where you can place additional information on key points related to this topic, keeping things shorter if possible.

  • 04

    This is where you can place additional information on key points related to this topic, keeping things shorter if possible.

Ongoing Discovery

  • 01

    This is where you can place additional information on key points related to this topic, keeping things shorter if possible.

  • 02

    This is where you can place additional information on key points related to this topic, keeping things shorter if possible.

  • 03

    This is where you can place additional information on key points related to this topic, keeping things shorter if possible.

  • 04

    This is where you can place additional information on key points related to this topic, keeping things shorter if possible.